Shipping & Return

Threadmill's Return & Exchange Policy

— Built on Trust, Quality & Conscious Choices

At Threadmill, we create garments that are meant to last — not just in quality, but in style. As a slow fashion brand rooted in sustainability and ethical sourcing, we believe in mindful shopping over mass consumption. That’s why we follow a No Return & No Exchange Policy across both our offline and online stores.

This policy ensures that each piece is handled with care from maker to wearer, minimizing waste, maintaining hygiene standards, and supporting a circular, responsible fashion ecosystem.

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Offline Shopping: See, Feel, Fall in Love

When you shop at a Threadmill store, you get to see, feel, and try on the garments before making a purchase. We invite you to take your time, experience the fabric, and explore the details of each piece — from the quality stitching to the timeless silhouettes we’re known for. Once you're confident and complete your purchase, we’re unable to offer returns or exchanges, as our focus is on preserving the integrity of every item.

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Online Orders: Quality-Checked, Consciously Packed

Each online order at Threadmill undergoes rigorous quality checks, ensuring you receive clothing that meets our high standards for craftsmanship and finish. We specialize in classic, seasonless designs that don’t go out of style, allowing you to build a wardrobe that lasts. While we do not accept returns or exchanges, in the rare case of a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos or an unboxing video, and our support team will be happy to assist.

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Why We Don’t Do Returns: A Sustainable Stand

Fast fashion thrives on overconsumption and easy returns — but that comes at a cost to the planet and people. At Threadmill, we take a sustainable, slow fashion approach, creating fewer pieces with more care, using ethically sourced materials and responsible production methods. This makes our no-return policy not just a policy, but a conscious decision that aligns with our brand values.

If you're unsure about sizing, fit, or styling, our team is always available to guide you before purchase. We’re here to help you shop mindfully and confidently.