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Privacy Policy

At Threadmill, your privacy is our responsibility — and your trust is our foundation. We want to assure you that we never misuse, sell, or exploit your data in any form. All the information you provide is used solely to fulfill your order, enhance your experience, and keep you informed — only if you've given us permission to do so.

We are committed to protecting your personal data in compliance with international data protection laws including the General Data Protection Regulation (GDPR – EU/UK), California Consumer Privacy Act (CCPA – USA), Information Technology Act (India), Australian Privacy Principles (APPs), and the UAE Data Protection Law, while also managing international shipping from India.

1. What Information Do We Collect?

We may collect the following personal information when you interact with us:

  • Personal Details: Name, phone number, email, billing and shipping address.

  • Order Information: Items purchased, order history, delivery instructions.

  • Payment Details: Processed securely via third-party payment gateways.

  • Device/Technical Info: IP address, browser, cookies, location (for analytics).

  • Marketing Preferences: Only collected if you opt-in for updates.

All your data is used only for:

  • Order processing and delivery

  • Customer service and support

  • Secure payment verification

  • Sending updates/offers (only with your consent)

Once your order is completed, your personal data is securely archived in our encrypted system — retained only for legal compliance, fraud protection, and order reference purposes.

2. Our Promise: Privacy & Trust

We never sell, rent, or share your data with advertisers or unauthorized third parties. We believe in ethical digital practices and a transparent relationship with our customers. Your data is safe with us — and we use it only for the reasons you allow.

3. Consent and Opt-Out

When you place an order, sign up for our newsletter, or contact us, you provide implied or express consent to collect and use your information.

You can withdraw your consent at any time by:

4. International Data Transfers

As we operate globally and ship worldwide from India, your data may be processed in countries outside your own. All such transfers comply with relevant data laws (e.g., Standard Contractual Clauses under GDPR). Our partners follow high security and confidentiality standards.

5. Third-Party Services

We only share your information with trusted service providers who help us with:

  • Payment processing (e.g., Razorpay, Stripe, PayPal)

  • Logistics and courier delivery

  • Email communication and customer support

  • Analytics (e.g., Google Analytics, Facebook Pixel)

These services access only the data they need and are bound by strict confidentiality agreements.

6. Cookies & Tracking

Cookies are small files stored on your device that help enhance your experience. We use:

  • Session Cookies: To keep your cart and filters active.

  • Persistent Cookies: To remember your preferences.

  • Analytics Cookies: To improve our website performance.

You may disable cookies through your browser settings. We respect "Do Not Track" signals wherever legally applicable.

7. Security & Data Retention

We use industry-standard SSL encryption, firewalls, and secure servers to keep your data safe. Access to your data is strictly controlled.

We retain customer data:

  • For order history and legal compliance

  • Archived securely after order fulfillment

  • Deleted upon request (unless required for legal reasons)

8. Your Rights by Region

EU/UK (GDPR):
You may request access, correction, deletion, or restriction of your data. You can object to processing or ask for data portability.

USA (CCPA):
You may request what personal info we hold, opt out of data usage, or ask for deletion.

India, UAE, Australia:
You may request access, correction, withdrawal of consent, or raise complaints as per local privacy laws.

To exercise your rights, email us at contact@threadmill.in.

9. Children’s Privacy

We do not knowingly collect or process data from individuals under the age of 16. If you believe your child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may occasionally update this Privacy Policy. Any changes will be posted here with a revised effective date. In the case of major updates, we may notify you by email or on our homepage.

11. Contact Us

Have questions or want to access, correct, or delete your data?

📧 Email: contact@threadmill.in
📱 Call/WhatsApp: +91 9810017600
🕘 Support Hours: Monday–Saturday, 10 AM – 7 PM

We value your trust, and we’re here to help.

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